Where is the origin and location of Barong Design?

The origin and location of Barong Design is in Indonesia. Which is on the Bali Island.

 

How do I place an order?

Our website is designed for easy order placement.

Please follow the process on our Ordering & Payment page. If you have any question, please email us at info@barongdesign.com.

 

I tried to place an order and it didn’t go through. What can I do?

If you have any problems you can email us at info@barongdesign.com.

 

Which currency are the prices listed in?

Our prices are listed in US Dollar.

 

Do you offer the option of meet-up or self-collection for orders?

We don’t have this option as this time.

 

Can I edit or cancel my order?

All sales are final and changing of orders and/or cancellation is not an option.

 

Do you allow for returns or exchanges?

We currently do not accept any returns, exchanges or refunds, unless in the unlikely event of an error in your order received. For more information, please click here.

 

Can Barong Design issue a refund?

Please keep in mind that Barong Design cannot issue a refund, for any reason.

 

How do I know which size I have?

If you don’t know exactly which size you have, please check our Size Chart page. Here we explain everything.

 

There has been a mistake with the order I received. How do I proceed from here?

Please contact us with the relevant information, we will assist you and proceed with the exchange process from there.

 

What happens if a product is not in stock?

If the product you order is in stock, we will ship within 3 business days once the order process completed. If the product you order is not in stock, we will make the product within 14 business days and will ship within 3 business days.

 

I made a few order transactions consecutively. Can I combine the postage charges and get a refund for the excess?

To avoid being charged extra, please ensure that your order is accurate before proceeding to payment. We do not refund postage charges for multiple orders, but we can combine the orders in a single package at your request.

 

What material is used by Barong Design Silver Jewelry?

Barong Design silver jewelry is using only 925 Sterling Silver.

 

What is 925 Sterling Silver?

Sterling silver is an alloy of silver, containing 92.5% of silver and 7.5% of other metals. Since pure silver (99.9%) might be too soft for producing functional objects, then it needs to be alloyed with other metals, such as copper, germanium, zinc, or platinum, to preserve the ductility and appearance of precious metal. Besides, these other metals are also used to improve various properties of the basic sterling alloy, such as, by reducing casting porosity, eliminating fire scale, and increasing resistance to tarnish. Sterling silver standard has a minimum millesimal fineness of 925 or 92.5% pure silver (925 parts per thousand parts).

 

Why can silver be tarnished?

As explained above, sterling silver consists of 92.5% of silver and 7.5% of other metals. The other metals, particularly copper, can make sterling silver to tarnish when exposed to air. Copper reacts with moisture and sulfur in the air, so silver tarnishes faster in areas with high humidity and air pollution. Chemicals, such as hairspray, perfume, deodorant, body lotion, bleach, etc., can speed up the tarnishing process.

 

How to prevent the silver tarnishing?

Clean it after taking off the jewelry with dry and soft cloth, or polishing cloth, and put it into an airtight container, such as zip lock bag, Tupperware, etc.

 

Why do the product colors look different in the pictures?

Colors appear differently under studio lighting and natural lighting. There may be a slight variance in color, depending on your computer monitor’s calibration.

 

How to care for Barong Design silver jewelry?

There are some ways to care for Barong Design silver jewelry:

Keep jewelry dry at all times.

Do not bump or scratch it against various surfaces as the plating can scratch. It is better to take them off if you are going to require excessive activities using your hands wearing jewelry.

Always avoid contact with chemicals.

Do not spray perfume or hairspray on your jewelry.

Avoid wearing jewelry while doing sports.

If you are going to spend most of the time outdoors in the summer, or doing anything that will make you sweat, make sure to not wear the jewelry.

Do not wear your jewelry while you’re sleeping.

After each wear, wipe with a soft, clean cloth.

Store in a cool, dry place to prevent tarnish or discolor.

 

Will Barong Design provide the certificate for every product?

Since the material used is 925 Sterling Silver not pure gold, we do not provide any certificate for customers.

 

Can I resell the jewelry I bought to Barong Design?

No.

 

Can I order the Pre-Order products?

Yes, but the availability is subject to the date specified in the product description on the website.

 

What is a custom order?

Custom order is an order based on the customer’s own design. You can contact us to discuss your design.

 

Is there any minimum order for a custom order?

Yes, you can email us at info@barongdesign.com to discuss the details. Please also let us know the custom order design, the quantity order, and the budget.

 

What products can be made as a custom order?

We can make any products based on your needs, such as earrings, rings, pendants, necklaces, bracelets, anklets, brooches, etc.

 

What courier service used by Barong Design? Is it safe?

For domestic shipping, we use JNE. While for international shipping, we use ePacket and EMS. Delivery tracking is available for all shipping methods.

 

How much is the shipping cost I should pay?

For international shipping, we provide Shipping Rates Chart where you can see the shipping cost depending your country. Please allow 17-21 business days delivery time for all worldwide nations using ePacket courier service and 10-14 business days delivery time for all worldwide nations using EMS courier service. Faster option is available, please contact us for more information regarding this option. All of shipping rates are applicable for one ORDER, regardless of the number of items in the cart.

For domestic shipping, we use JNE courier service to ship jewelry from our location to all around Indonesia. It takes 2-3 business days delivery time to ship around Bali and Jakarta, and 3-5 working days to other cities. Flat rate is applicable for domestic shipping and is applicable for one ORDER, regardless of the number of items in the cart.

 

How long will I receive my order?

We will always send you the estimated delivery time on the email confirmation to customers.

 

What if I need the jewelry to arrive at the destination on the specific date I need?

Please contact us for more information regarding this option of shipping. For special request, you can directly email us at: info@barongdesign.com.

 

If you have any other inquiries or feedback, please do not hesitate to contact us at info@barongdesign.com

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